Although Microsoft hasn’t fixed this, it has introduced a new app in Windows 10 to play media called Movies & TV that supports loading external subtitles. Unless you have a movie with encoded subtitles, you will have to use other media players such as VLC player to load subtitles. It’s a glaring feature omission that has not been corrected to date. One of the biggest shortcomings of the Windows Media Player app is that it cannot load external subtitles.
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